Application Administrator - Education System
Apply now
Job no: 508245
Work type: ongoing full-time
Location: Catholic Schools Parramatta Diocese
Categories: Information Technology
About the opportunity:
We are currently seeking an experienced Applications Administrator – Education Systems, for a permanent full-time position. This role is responsible for the maintenance, configuration, and efficient day-to-day operation of designated systems.
Key Accountabilities:
The Applications Administrator is accountable for:
Providing support and timely resolution of issues raised through the Enterprise Service Desk (level 1 support)
Consultation, system configuration, reporting and operational setup of the designated application in response to day-to-day operational demand and project related activities (level 2 support)
Analysing operational activities to identify and deliver system improvements
Providing enhancements, alterations and testing of systems’ configuration within the designated application in response to operational and project demands
Guiding and training system end users in the effective use of the system
Working with vendors to ensure the organisation's requirements are understood, issues are managed, and product roadmap are understood and effectively utilised
Typical experience and qualifications:
Minimum 2 years of experience supporting SaaS applications - including user account management, troubleshooting of application issues, basic data handling (import / export tasks)
A strong track record of adhering to established processes and documentation for various tasks, including user management, configuration changes, and data handling.
Proficiency in using a ticketing system (e.g., Jira Service Management, ServiceNow) to log, track, and manage support requests.
User-centric and has demonstrated experience interacting directly with end-users
Excellent communication and interpersonal skills, with the ability to explian technical concepts to non-techical user.
Strong attention to detail, a commitment to accuracy, excellent organisation skills and strong time management abilities
A collaborative team player with a strategic mindset
The ideal candidate would also have:
Experience supporting Education SaaS applications
Experience leveraging built-in automation features or third-party tools to streamline processes.
Experience generating basic reports on usage or support trends.
Experience communicating with SaaS vendors for support or feature requests.
Experience creating and maintaining user training documentation
In return:
Competitive remuneration
Salary packaging
Parental leave
Flexible work arrangements include a hybrid working model
Wellbeing programs
Professional development opportunities
Interested?
This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children’s Guardian here.
CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.
About us:
At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.
Apply today!
Position Description
Advertised: 02 Jun 2025 09:06 AUS Eastern Standard Time
Applications close: 22 Jun 2025 23:06 AUS Eastern Standard Time
Back to search results Apply now Refer a friend