About the Opportunity

Join our People & Culture team as a P&C Help Centre Officer and help deliver exceptional service across the Catholic Schools Parramatta Diocese (CSPD)!

In this role, you’ll be the first point of contact for staff, providing timely and professional support across P&C and HRIS enquiries. You’ll troubleshoot issues, maintain accurate records, and help our people find answers through self-service tools and knowledge-sharing. This position is permanent full-time commencing asap.

Key Responsibilities

• Providing timely and professional first line support to CSPD staff via phone, email or our ticketing system , logging and categorising all incidents and requests in the Help Centre Solution for P&C processes and services.
• Diagnosing  and resolving common P&C queries, requests and issues and escalating complex or unresolved issues  with complete troubleshooting notes
• Encouraging staff to use self-service resources by referencing knowledge base articles and contributing to shared problem-solving through knowledge exchange with peers
• Creating and maintaining knowledge base articles, FAQs and quick reference guides for P&C applications,and flagging outdated or inaccurate content for review to ensure accuracy and usability
• Assisting with remote onboarding setup for new hires within the directorate to support a smooth employee experience
• Identifying and reporting recurring issues and suggesting process or technical improvements to strengthen service delivery
• Participating in training and upskilling activities to stay current with P&C systems and process changes
• Following Service Delivery Governance standards, keeping ticket information accurate, and ensuring SLAs and policy adherence

What you'll bring

• Experience in HR operations, service desk, or customer support roles
• Strong communication and problem-solving skills
• A proactive, team-oriented approach and attention to detail
• Commitment to continuous learning and to the ethos of Catholic education

Benefits

There are so many great things that CSPD has to offer! As a valued CSPD employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all. We also offer:

• Competitive remuneration

• Wellbeing initiatives and resources

• Extensive growth and development opportunities

• Flexible work arrangements for eligible employees 

• Cultural leave for Aboriginal and Torres Strait Islander employees

Interested? Apply now!

Join a supportive, mission-driven team that values collaboration, growth, and excellence in service delivery.

The Organisation

CSPD is committed to responding to the needs of all students. With over 5,000 employees located across 80 primary and secondary schools and office communities, our aim is to transform learning and unlock the full potential of each of our 43,500 students while enriching the professional lives of staff.

Child Safeguarding Statement

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment, including holding a cleared NSW Working with Children Check (WWCC) and compliance with CSPDs Safeguarding Procedures and Code of Conduct When Working With Children and Students. For more information regarding WWCCs, click here.

Diversity Statement

CSPD strongly encourages applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.