Job Description
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Job Title:  IT Service Manager
Posting Start Date:  24/07/2026
Posting End Date:  31/07/2026
Job Description: 

About the Opportunity

Catholic Schools Parramatta Diocese (CSPD) is seeking an experienced and collaborative IT Service Manager to join our People & Technology Directorate on a permanent, full-time basis.

As the IT Service Manager, you will lead the delivery of high-quality IT services that support teaching, learning and business operations across CSPD. Leading a dedicated team responsible for service desk and field support, you will ensure reliable, customer-focused IT services while driving continuous improvement, operational excellence and service innovation.

Working closely with schools, business stakeholders and external service providers, you will play a key role in enhancing service performance, strengthening governance and ensuring technology services continue to meet the evolving needs of our organisation.

If you are currently employed by Catholic Schools Parramatta Diocese, please submit your application via our internal Careers Site on EmployeeConnect.

Why Work for Catholic Schools Parramatta Diocese (CSPD)

There are so many great things that Catholic Schools Parramatta Diocese has to offer! As a valued employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all, we offer:

  • Salary packaging for eligible employees

  • Fitness Passport (discounted gym membership and more)

  • Flexible work arrangements for eligible employees

  • Extensive growth and development opportunities

  • Cultural leave for Aboriginal & Torres Strait Islander employees

Key Responsibilities

  • Lead and develop a high-performing IT Service team, fostering a culture of collaboration, accountability and continuous improvement.

  • Oversee the delivery of Service Desk and Field Support services, ensuring reliable, customer-focused support across CSPD.

  • Drive service excellence through performance monitoring, process improvement and effective IT service management practices.

  • Lead change and release management activities to support the successful delivery of technology services.

  • Build strong relationships with schools, stakeholders and vendors to ensure services meet organisational needs.

  • Manage operational resources, including budgets, assets and workforce capability, to support sustainable service delivery.

Qualifications, Experience and Skills

Essential

  • Tertiary qualifications in Information Technology or a related discipline.

  • Demonstrated experience leading IT service or service desk teams within a complex environment.

  • Strong knowledge of IT Service Management (ITSM) principles and service delivery best practice.

  • Experience driving service improvement, managing operational performance and leading change initiatives.

  • Excellent stakeholder engagement, communication and relationship management skills.

  • Valid drivers license for the ability to attend CSPD sites across the dioceses 

  • Experience managing Incident, Problem, Change and Service Request processes.

  • Strong analytical skills with the ability to interpret service metrics and drive continual improvement initiatives.

  • Experience developing service reporting, KPIs and executive-level dashboards.

  • Excellent organisational skills with the ability to manage competing priorities.

  • A collaborative leadership style with a strong focus on customer outcomes.

Desirable

  • ITIL certification or experience working within ITIL frameworks.

  • Experience within the education sector or another large, multi-site organisation.

  • Experience leading technology transformation or continuous improvement initiatives.

  • Experience with ITSM platforms such as JSM, ServiceNow or similar.

How to Apply

Applications must include:

  • A current resume

  • A cover letter outlining your suitability for the role

Please note: Applications will be reviewed as they are received, and the position may close early if a suitable candidate is identified.

The Organisation

CSPD is committed to responding to the needs of all students. With over 5,000 employees across 80 primary and secondary schools and office communities, our mission is to transform learning and unlock the full potential of each of our 43,500 students while enriching the professional lives of our staff.

Child Safeguarding Statement

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment, including holding a cleared NSW Working with Children Check (WWCC) and compliance with CSPD's Safeguarding Procedures and Code of Conduct When Working With Children and Students.

Diversity Statement

CSPD strongly encourages applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.
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