Join Our Team – Help Centre Officer

Are you a proactive and solutions-focused professional who enjoys helping others and providing excellent support?

Catholic Schools Parramatta Diocese (CSPD) is seeking a Help Centre Officer to join our Finance & Infrastructure (F&I) team on a full-time permanent basis. This role is an exciting opportunity to support our staff across the diocese by ensuring finance and infrastructure processes run smoothly and efficiently.

If you are currently employed by Catholic Schools Parramatta Diocese, please submit your application via our internal Careers Site on EmployeeConnect. We are excited to support you in the next step of your career.

About the Opportunity

You will be the first point of contact for CSPD staff and parents seeking assistance with F&I systems and processes. You will provide timely and professional support, ensuring all issues and requests are handled with accuracy, care, and efficiency.

In this role, you will contribute to a range of responsibilities, including but not limited to:

• Provide first-line support to CSPD staff, logging and categorising all incidents and requests in the Help Centre system

• Diagnose and resolve common application or process-related issues affecting F&I operations

• Escalate complex or unresolved issues with complete troubleshooting notes

• Create and maintain up-to-date knowledge base content and quick reference guides

• Support census processes during key processing periods, collaborating with the School Census Process Lead to ensure timely resolution of issues

• Identify recurring issues and suggest process improvements to strengthen service delivery

About You

• Strong customer service and communication skills, with a professional and helpful approach

• Experience in a help desk, service desk, or systems support environment or similar experience (preferred)

• Ability to work collaboratively within a team environment

• Familiarity with finance or infrastructure ERP systems and processes would be advantageous

• A current Working With Children Check (Paid Employee)

The benefits

• Competitive remuneration and benefits

• Up to 25% off school fees for your children

• Wellbeing initiatives and resources

• Professional growth and development opportunities 

• State-of-the-art facilities and a supportive team

• Cultural leave for Aboriginal & Torres Strait Islander employees

About Us

At Catholic Schools Parramatta Diocese (CSPD), we serve over 40,000 students and employ 5,000+ staff across a vibrant network of primary and secondary schools. We're on a mission to transform learning and empower every student to reach their full potential. Join a purpose-driven organisation that invests in its people and its future.

Ready to Make a Difference?

This role involves working with children and requires satisfactory employment screening, including a National Police Check and a valid Working with Children Check. All staff must follow CSPD’s Child Safeguarding Procedures and Code of Conduct.
Learn more at Office of the Children’s Guardian.

We welcome applicants from Aboriginal and Torres Strait Islander backgrounds and diverse cultures.