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Technical Support Officer - Catherine McAuley Westmead

Apply now Job no: 502547
Work type: ongoing full-time
Location: Catherine McAuley - Westmead
Categories: Information Technology, Other

  • Permanent full-time position

  • Westmead location

The Westmead Catholic Community is a K-12 education precinct consisting of one primary school (Mother Teresa Primary) and two secondary schools (Catherine McAuley and Parramatta Marist). The ICT Services team provides high end customer support for all ICT Services and function areas to over 3,000 end users. 

We are part of Catholic Education – Diocese of Parramatta (CEDP) a system of schools committed to responding to the needs of students in a world that is changing rapidly. With over 5000 passionate employees located across 83 primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

About the role:

As part of the mission of the Catholic Church in the Diocese of Parramatta, the Technical Support Officer is accountable for providing specialist technical support to the Westmead Catholic Community (WCC). More specifically you will: 

  • Respond to requests to resolve level two network and systems issues

  • Participate in the deployment and delivery of various information technology projects

  • Audit, maintain and document the network, systems and services

  • Provide technical direction for software upgrades, licensing, backup recovery, virus protection, printing systems, server maintenance procedures and network security

  • Support to those within the team to effectively deliver the teams identified strategy and as such assist with the support, delivery and coordination of the service functions

  • Other tasks as delegated by the Head, ICT Services

About you:

  • Postsecondary qualifications in the area of Information Technology

  • Relevant professional certifications i.e. ITIL, CCNA

  • Demonstrated experience in a similar position, within the education sector desirable

  • The ability to work effectively both autonomously and as part of a team;

  • The ability to follow direction, prioritise and meet set deadlines

  • Interpersonal skills in working with a range of personnel

  • Strong planning and organisation skills

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being leaders in quality, faith-based education and an Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We champion quality education and lead the way in innovation and inspiring the future. We also offer competitive remuneration, salary packaging, parental leave, flexible work, wellbeing programs and professional development.

Interested?

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including a valid Working with Children Check and adoption and compliance with CEDP’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children’s Guardian here. 

CEDP promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

Apply today!

For further information relating to the role, to obtain a copy of the detailed role description or to have a confidential discussion, please contact Jake Ward (Head, ICT Services) on jward17@parra.catholic.edu.au

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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